FAQs

Please have a look at our frequently asked questions.

FAQs

Please have a look at our frequently asked questions.

Shopping Information

What Shipping Methods Are Available?

For shipping within Indonesia, we recommend using truck expedition services for cost-efficiency.

Do You Ship Internationally?

For international shipping, we primarily ship from Tanjung Emas port or Semarang City in Central Java, Indonesia by sea.

How Long Will It Take To Get My Package?

The production process takes 7 – 30 days depending on the type of product ordered. The shipping time depends on the cargo expedition service. more infromation

Payment Information

What Payment Methods Are Accepted?

For sample item requests, retail and LCL orders , we request a 100% down payment via Telegraphic Transfer (TT).

For FCL orders, we request a 50% down payment before we execute your order. The down payment must be sent via Telegraphic Transfer (TT) to our bank account. The balance can be covered by Letter of Credit (LC) or TT. Our bank account details will be provided along with the Invoice. More infromation

Is Buying On-Line Safe?

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Orders & Returns

How do I place an Order?

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How Can I Cancel Or Change My Order?

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Do I need an account to place an order?

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How Do I Track My Order?

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